Call Center Solutions in Ethiopia

We enable Businesses to improve their customer experience, by Systemize and Standardize their Call processes and turn each customer interaction into a positive business outcome. We are all about flexibility, simplifying & personalizing customer service for better customer experiences. People interact with businesses every day across multiple channels like email, phone, chat, and social media. Home Link Technology brings all this together in one beautifully simple solution, enabling you to create more meaningful, personal and productive relationships with customers.

The call center is often where a customer has their first human contact with your business. If you want to retain that customer and maximize their lifetime value, your call center agents need to make a good impression. There are a number of different software tools that the best call centers use to increase productivity, process service tickets, manage customer accounts, and support telecommunications infrastructure, all of which contribute to improved and successful call center operations.

We offer a wide range of contact center services and technology solutions

• PBX: Our Virtual PBXs run in a modern, secured and geo-redundant data centers. Connect from anywhere. No upfront investments needed.
• IVR & Interviewer: A configuration of an unlimited number of IVR trees. Professional studio for voice recording. Interviewer – robotic dialing of contacts, without operators.
• Multichannel Call Center System: Inbound and outbound calling, operators skill-sets, real-time data reporting & statistics, predictive dialer, wallboard, web-chat, helpdesk, SMS, Facebook.
• Dedicated PBX: We have experienced team of telecommunication experts, who deal with the issue of virtual or dedicated PBXs and contact centers
• Call Recordings: Recording for all calls, including forwarded calls. Recordings can be searched and played directly from the web interface.
• Customer Satisfaction Surveys: Send an automated satisfaction survey to your customers after a call or email, receive online statistics of the results.
• IP Telephony Solutions: We offer complete telephony system & IP phones solutions. We carry top brands in the telecom industry to fulfill every requirement from our customers. FXO, FXS, GSM, DSP modules for PBX, Expansion boards.
• Contact CRM: Automatically record communication history into the CRM customer’s card. Then the CRM card is automatically provided to the operator at the right time.
• API & Integrations: Open multichannel platform with a REST API interface and many ready to make integrations into other systems. Integrations with Salesforce, Microsoft, SAP and any other system.

Home Link Technology Solution offers a complete contact center solution with the effective use of VoIP technology and traditional service provider lines. Users get the many features of advanced contact center and even more for the much lower price point of view. With completely web-based management you are able to operate your contact center from anywhere from the world.